Easy Returns & Transparent Refund Process

Return Eligibility

Customers can request a return if the product received is damaged, defective or different from the ordered item.

• Return request must be raised within 7 days of delivery.
• Product should be unused and in original condition.
• Original packaging, accessories and invoice are required.
• Items showing physical damage caused by misuse are not eligible.

Non-Returnable Products

Some categories may not be eligible for returns or refunds due to hygiene, warranty or manufacturer restrictions.

• Opened accessories or used products.
• Products damaged by customer misuse.
• Software, downloadable items or gift cards.
• Products without original packaging or invoice.

Damaged Or Wrong Products

If you receive a damaged or incorrect product, please contact our support team immediately with proper photos and order details.

• Share unboxing video/photos for quick verification.
• Replacement or refund will be processed after verification.
• Do not use the damaged product before approval.

Refund Process

Once the returned product is received and inspected, refunds are initiated through the original payment method.

• Refunds are processed only after quality verification.
• Approved refunds are credited securely.
• Shipping charges may not be refundable in some cases.

Order Cancellation

Orders can be cancelled before they are shipped from our warehouse.

• Prepaid order refunds will be initiated after cancellation approval.
• Orders already shipped may not be cancelled directly.
• Deepak Telecom reserves the right to cancel suspicious orders.

Refund Timeline

Refund processing time depends on your payment method and banking partner.

• UPI & Wallet Refunds: 2-5 Working Days
• Bank Transfers: 5-7 Working Days
• Credit/Debit Card Refunds: 7-10 Working Days

Contact Support

Need help regarding refunds, cancellations or returns? Contact our support team anytime.